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Chief Customer Officers – Bob Thompson
Chief Customer Officers: It’s Time to Build a Voice of Customer Command Center Like Innovation and being the “Chief Innovation Officer”, the CEO has to be focused on many elements to optimize the business and get the desired results. This week’s Guest Blog is written by Bob Thompson of CustomerThink.com who just released a great…
Read MoreAre You Listening? Innovative Companies Hear What Others Tell Them
Does your company have a customer hotline? Does it have a suggestion box at retail? Does it have a Contact Us link or form on its Website, or a Comments link on its blog? Has it set up a Facebook Fan Page or a Twitter account? Do sales people listen when they talk to customers?…
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